Golden Gate Capital Completes Acquisition of LiveVox
Golden Gate Capital, a leading investment firm with extensive experience in the technology and software sectors, today announced that it has acquired a majority stake in LiveVox, Inc., a leading provider of cloud-based contact center software and solutions for business process outsourcers (BPOs) and enterprise clients. Golden Gate Capital is highly experienced in the contact center software market, having previously invested in Aspect Software. Terms of the investment were not disclosed.
Founded in 1999, LiveVox provides a suite of integrated contact center solutions, including predictive dialing, ACD, IVR, call recording and reporting/business analytics tools, via a unified multi-tenant cloud platform. LiveVox’s patented unified platform enables the company to deliver more flexible, seamless service to its clients, regardless of their number of locations, agents, or existing technology infrastructure. LiveVox serves more than 175 clients across a broad variety of industries, including financial services, healthcare and telecommunications, as well as outsourced call centers. LiveVox has won numerous industry awards, including the IP Contact Center Technology Pioneer Award in 2013. LiveVox will remain headquartered in San Francisco, California, and will maintain its operations in Atlanta; Denver; Medellin, Colombia; and Bangalore, India.
Golden Gate’s investment will accelerate the company’s growth opportunities in North America and abroad, and expand product offerings and global capabilities through investment and strategic partnerships.
“LiveVox is well-positioned to capitalize on the increasing demands on companies to become more efficient and responsive to customers’ complex and evolving needs,” said Rajeev Amara, Managing Director of Golden Gate Capital. “Already a market leader, LiveVox has strong momentum as evidenced by its impressive track record of growth. We look forward to supporting LiveVox’s highly talented management team as they continue to execute their strategic plan for the company, broadening its reach and enhancing its product set.”
“This is a very exciting new chapter for our company, and we are thrilled that a world-class investment firm such as Golden Gate Capital has recognized the growth potential in our business,” said Louis Summe, Chief Executive Officer of LiveVox. “This is a strong endorsement for LiveVox and our highly talented workforce, and we look forward to taking advantage of the unique perspective and industry insight that Golden Gate will bring to our company as we continue to expand our product offering and global customer base. We believe Golden Gate is the ideal partner to help us to continue on our strong growth trajectory.”
Kirkland & Ellis LLP advised Golden Gate Capital. Morgan Lewis and GCA Savvian advised LiveVox.
About Golden Gate Capital
Golden Gate Capital is a San Francisco-based private equity investment firm with approximately $12 billion of capital under management. Golden Gate Capital is dedicated to partnering with world-class management teams to invest in change-intensive, growth businesses. The firm targets investments in which there is a demonstrable opportunity to significantly enhance a company’s value. The principals of Golden Gate Capital have a long and successful history of investing with management partners across a wide range of industries and transaction types. Other notable software investments sponsored by Golden Gate Capital include Aspect Software, BMC Software, Infor, Lawson, Attachmate, and Novell. For more information, visit www.goldengatecap.com.
LiveVox is a leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant highly scalable and burstable contact center solutions such as ACD, predictive dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost efficient way. For more information, visit www.livevox.com.