Golden Gate Capital and Oak Investment Partners Acquire Customer Interaction Management Assets from divine, inc.

New private company will operate as Melita International and continue to deliver industry-leading products and services to maximize contact center effectiveness.

SAN FRANCISCO, CA (May 20, 2003) – Golden Gate Capital, in partnership with Oak Investment Partners, announced today that it has completed the acquisition of the Customer Interaction Management (CIM) assets from divine, inc. The newly formed private company will be renamed Melita International, Inc. and be headquartered in Norcross, Georgia. Melita International will be led by George Landgrebe, a software industry veteran who previously served as the chief operating officer of eshare communications Inc. prior to its acquisition by divine. Mr. Landgrebe will be joined by an experienced executive team with extensive call center solution experience.

“We are pleased to partner with a strong management team who will be focused exclusively on re-engaging and re-building relationships with our customers, channel partners and vendors as a stand alone entity,” said Prescott Ashe, a Managing Director of Golden Gate Capital. “We are committed to the growth of this business and are pleased to have Melita International in our family of software companies, which in aggregate represent approximately $500 million in revenues.”

The CIM assets now owned by Golden Gate Capital include an extensive patent portfolio in the telephony space and industry leading products and services for predictive dialing, multi-channel customer interaction management, and business performance monitoring analysis. These solutions are used by over 1500 customers worldwide and have won numerous industry awards.

“Golden Gate Capital and Oak Investment Partners, with approximately $5 billion of capital under management will provide Melita International a solid financial foundation to reestablish its leadership and maintain its market leading position in the Customer Interaction Management industry,” said Fred Harman, a General Partner at Oak Investments.

The Melita management team has more than twenty years experience in the customer interaction management marketplace,” said George Landgrebe, newly appointed Chief Executive Officer of Melita International. ” We are dedicated to providing industry-leading solutions that will enhance the effectiveness, productivity and efficiency of our customer call centers. ”

About Golden Gate Capital

Golden Gate Capitalis a San Francisco-based private equity investment firm with approximately $700 million of capital under management. Golden Gate is dedicated to partnering with world-class management teams to invest in change-intensive, growth businesses. They target investments of up to $100 million in situations where there is a demonstrable opportunity to significantly enhance a company’s value. The principals of Golden Gate have a long and successful history of investing with management partners across a wide range of industries and transaction types, and in particular, have been very active in the enterprise software market. For more information, visit

About Oak Investment Partners

Oak Investment Partners is a growth-oriented private equity firm with a total of $4.2 billion in committed capital. Investments are primarily focused on growth opportunities in enterprise application and infrastructure software, telecommunications equipment and services, data storage, financial services technology, outsourced services, healthcare services and retail. Over our 25-year history, Oak has achieved a strong track record as a stage-independent investor funding more than 350 companies at various points in their lifecycle. We have been involved in the formation of companies, provided growth equity to mid- and late-stage businesses and financed management-led buyouts, as well as spinouts of operating divisions and technology assets. Our industry focus and willingness to fund operating losses associated with rapid growth sets Oak apart from traditional private equity investment firms. For more information, visit

About Melita International

Melita International is a global provider of products and services focused on maximizing contact center effectiveness. Over 1500 customers in 45 countries rely upon Melita International for mission critical technology solutions including predictive dialing, multi-channel customer interaction management and business performance monitoring and analysis. Melita International is a holder of over 40 call center patents and is headquartered in Norcross, Georgia. Acquired in May 2003 from divine, inc., Melita International is now privately-held by Golden Gate Capital. For more information, visit