Aspect Software’s Jim Foy Named CEO of the Year

Vision for Contact Center Industry and Savvy M&A Strategy Earns Foy Recognition

WESTFORD, Mass.(Jan. 26, 2006) -Aspect Software, Inc. the world’s largest company solely focused on the contact center, today announced its chief executive officer and president, Jim Foy, has been named CEO of the Year for the Contact Center Industry by Frost & Sullivan, a global growth consulting company. The award was announced at the annual Information and Communication Technology Awards Banquet in Scottsdale, Ariz. on Wednesday, January 25, 2006. Frost & Sullivan annually presents the CEO of the Year award to the CEO/executive who has demonstrated leadership excellence within their industry. Gains in market share and decisions that grow the company, as well as leadership that affects observable changes in the industry, are common CEO performance measurement criterion and are important metrics Frost & Sullivan uses in its CEO of the Year Award selection process.

“We believe that Mr. Foy’s vision, leadership and influence in the market has catapulted Aspect Software into a prominent position in the industry,” said Alpa Shah, Frost & Sullivan VP of ICT Growth Partnership Services. “We look forward to seeing more from Aspect Software as the company continues to grow under Mr. Foy’s guidance.”

“I am honored to have been selected for this prestigious award and I believe that it is a reflection of the hard work and dedication of the whole of Aspect Software, as we have all contributed to developing and executing on a winning strategy,” said Foy. “I am proud to head an organization that has successfully grown organically, and through mergers and acquisitions, to become a true leader in our industry with a sole focus on helping companies better achieve their customer interaction objectives.”

Foy has been CEO and president of Aspect Software since 2001. Under his direction, the company has grown from $90 million in revenue to more than $600 million in revenue in 2005. Aspect Software was formed from the merger of Concerto Software and Aspect Communications in 2005 and is the world leader in predictive dialing and workforce optimization, as well as one of the largest providers of automatic call distributors (ACDs), voice self-service applications and unified contact center solutions.

About Golden Gate Capital

Golden Gate Capital is a San Francisco-based private equity investment firm with approximately $2.6 billion of capital under management. Golden Gate Capital is dedicated to partnering with world-class management teams to invest in change-intensive, growth businesses. Golden Gate targets investments in situations where there is a demonstrable opportunity to significantly enhance a company’s value. The principals of Golden Gate Capital have a long and successful history of investing with management partners across a wide rage of industries and transaction types. For more information, please visit

About Aspect Software

Aspect Software, Inc., the founder of the contact center industry, is the world’s largest company solely focused on providing proven, innovative contact center products and services that enable the key business processes of customer service, collections, and sales and telemarketing. Each day, thousands of in-house and outsourced contact centers around the globe conduct more than 125 million customer interactions using Aspect Software products. Aspect Software believes in using the power of technology to positively transform the customer-company experience. That belief has led Aspect Software to accept the challenge of developing the world’s most reliable automatic call distributors (ACDs), most trusted dialers, most widely-used and respected workforce management (WFM) solutions, most flexible interactive voice response (IVR) tools and the industry’s first and most comprehensive unified, multi-channel contact center solution. Headquartered in Westford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit

About Frost & Sullivan

Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company’s industry expertise integrates growth consulting, growth partnership services and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community, by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics.